Lakeside Curated Terms of Service

These terms apply when you sign an Order Form with The Cotswold Events Company Ltd trading as Lakeside Curated (“Lakeside Curated”, “we”, “us”) for property management and revenue optimisation services on your short stay rental property. By signing an Order Form, you agree to these terms.

Our commitment to you

These terms are not small print. They are part of how we do business. We are happy to walk through every clause with you, explain the rationale, and answer any questions before you sign.

We believe in fair dealing. We are transparent about our fees, how we calculate them, and what you get for them. We handle your data with care. If you are not happy with the service at any point, talk to us. We would rather fix a problem than enforce a contract.

Version history. v1.0 April 2026 (initial publication).

1. Definitions

Owner means the property owner named in the Order Form.

Property means a short stay holiday rental property listed on an Order Form.

Order Form means the document signed by both parties that specifies the Property, service tier, fees, and any variations to these terms.

Gross Booking Value (GBV) means the total amount paid by a guest for a booking, excluding cleaning fees, before any platform commissions, fees, or other deductions. For the avoidance of doubt, cleaning fees charged to the guest are not included in GBV and no management fee is charged on them.

Service Tier means one of the three levels of service described in the Order Form.

Platform means any online travel agency or booking channel (such as Airbnb, Booking.com, or Vrbo) or direct booking website through which a Property is listed.

Why this section exists. Clear definitions prevent arguments later. Every term used in these terms and in your Order Form means the same thing.

2. What we do

We provide property management and revenue optimisation services for the Property listed in your Order Form. The scope of service depends on the Service Tier selected in the Order Form. Each Order Form describes the services included in the selected tier.

The booking contract for each stay is between you and the guest. We act as your disclosed agent in marketing your Property and managing bookings on your behalf.

We perform all services with reasonable skill and care. We do not guarantee a specific level of revenue or occupancy. Results depend on market conditions, property quality, seasonality, your personal occupancy of the Property, and other factors outside our control.

Why this section exists. The Order Form defines exactly what is included. These terms set the baseline obligations that apply regardless of tier.

3. What you pay

Fees are set out in your Order Form. Fees may include a percentage of Gross Booking Value, a fixed monthly fee, or a combination of both.

Where we manage the listing and booking revenue flows through us as collection agent on your behalf, we will deduct our fees before paying you. We will provide a monthly settlement statement showing gross revenue, fees deducted, and the net amount paid to you.

Where booking revenue flows directly to you, we will provide a monthly statement of fees due. Payment will be collected by direct debit or monthly invoice as agreed between the parties and specified in the Order Form. Each statement will include a full breakdown of revenue and fees. You will have 14 days to query the statement. If you query in good faith, you pay the undisputed amount and we work together to resolve the difference promptly. Where payment is by direct debit, the Direct Debit Guarantee applies.

Where we act as collection agent, we will remit your net payment within 14 business days of receiving cleared funds from the Platform or guest.

All amounts are exclusive of VAT, which will be added where applicable.

Late payment. If any amount due to us remains unpaid after its due date, we may charge interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate from time to time, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Interest accrues daily from the due date until the date of actual payment, whether before or after judgment. If any amount remains unpaid for more than 30 days after its due date, we may suspend the services under the relevant Order Form on 7 days written notice. Services will resume promptly once the outstanding balance (including accrued interest) is paid in full.

Why this section exists. Transparent billing. You know what you pay, when you pay it, and how to query it. The remittance timeline gives you certainty on cash flow. Late payment provisions are standard in commercial agreements and protect both parties.

4. What we need from you

We need reasonable access to your booking platforms, calendar, property management system, and other relevant systems as we may reasonably request from time to time in order to deliver the services.

You are responsible for booking and managing your own personal use of the Property. We ask that you give us as much notice as possible of owner stays, maintenance periods, or any other dates when the Property is unavailable for guest bookings, so we can plan around them.

We need reasonable levels of availability from you to support the service. This includes responding to access requests, approving channel connections, and engaging with us on property related queries in a timely way.

You are responsible for the accuracy of information you provide about the Property, including facilities, capacity, location, and any restrictions.

Your warranty. You warrant that you own the Property or otherwise have all necessary rights and authority to let it for short term holiday use. This includes any written authority needed from a freeholder, superior landlord, management company, or head leaseholder. You also warrant that any planning permissions, licences, consents, registrations, or other approvals required for short term letting are in place, and that letting the Property does not breach any mortgage conditions, lease terms, management company rules, restrictive covenants, or local authority restrictions. You must notify us promptly if any of these circumstances change during the term.

Insurance. You must maintain adequate insurance for the Property throughout the term, including buildings insurance (where applicable), contents insurance, public liability insurance, and specialist short term rental or holiday let cover. You must notify us promptly if your insurance lapses or is cancelled. We are happy to make introductions to relevant specialist brokers if that would be helpful.

Where demand-led pricing is part of the service (as specified in the Order Form), we will agree a base price and a floor price with you. The floor price is the minimum nightly rate below which we will not price the Property. Nightly rates will vary on a daily basis depending on live demand, seasonality, and market conditions, but will always be at or above the agreed floor. You can see your live rates at any time and raise any concerns with us. Day-to-day rate adjustments at or above the agreed floor do not require individual approval.

Why this section exists. We cannot deliver results without access to systems and accurate information. The warranty protects us if it turns out the Property cannot legally be let. The pricing floor gives you a guaranteed minimum rate. Insurance protects you, your guests, and us.

5. Exclusivity

Where the selected Service Tier includes listing management (Tier 2 or Tier 3), the arrangement is exclusive both ways for the duration of the Order Form.

You agree not to independently list the Property, or appoint another agent to list the Property, on any Platform not managed by Lakeside Curated during the term. All bookings, including direct enquiries from returning guests or personal referrals, must be made through Lakeside Curated so that calendar management, guest communications, and fee calculations remain accurate.

We agree to actively manage and optimise your Property's listings in accordance with the selected Service Tier.

Why this section exists. Exclusivity protects both sides. You get our full attention. We get a clean channel strategy without competing with our own listings.

6. Additional services

Services outside the scope of the selected Service Tier are not included in this agreement. Where additional concierge or operational services are requested and agreed (for example building or decorating work, owner errands, or additional services reasonably outside the scope of the services defined in the Order Form), these will be provided on a time and materials or cost plus basis as agreed between the parties in writing. We will always confirm the cost before carrying out additional work.

Why this section exists. Clear boundaries on what is and is not included. No surprise charges. No scope creep in either direction.

7. Your data

All property and booking data belongs to you. You acknowledge that we process your data (including booking data, pricing data, availability data, and property information) for the purpose of delivering the services under this agreement. This processing includes analysis, comparing your Property's performance against market data for similar properties in your area, and pricing optimisation. We may use third party tools and sub-processors to perform this analysis as part of our service delivery.

We will not sell your data or use it for purposes unrelated to delivering services to you. We may use anonymised, aggregated data (from which neither you nor your Property can be identified) for market research and product improvement. This right to use anonymised, aggregated data survives termination of the Order Form.

We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our contact for data queries is hello@lakesidecurated.uk.

Why this section exists. Your data is yours. We use it to do the job you hired us for and nothing else.

8. Content and intellectual property

Photography. We commission and pay for professional photography for your Property as part of the service. We hold a licence from the photographer and grant you a sub-licence to use those photographs for the purpose of marketing the Property for as long as the Order Form is in effect. On termination, we will provide you with copies of the photographs and a continued licence to use them for marketing the Property.

Enhanced media. Where we recommend enhanced media (such as drone photography, video tours, or twilight shoots) and you agree, the cost of that enhanced media is charged to you at cost with no markup. We will always confirm the cost and get your agreement before commissioning enhanced media.

Listing descriptions. Listing descriptions, titles, and other written content we create for your Property belong to us. We grant you a licence to use that content for marketing the Property on the agreed channels which we operate on your behalf. On termination, we will provide you with copies of the listing content and a continued licence to use it for marketing the Property.

Your content. Any content you provide to us (your own photographs, descriptions, or other materials) remains yours.

Our tools and systems. Our tools, systems, pricing models, templates, and methodologies remain our property.

Why this section exists. We invest in photography and copywriting at our cost. Enhanced media is at yours, at cost, with your agreement. On termination you keep copies and the right to use everything for your property. We retain ownership of the written content and our tools.

9. How long this lasts

Each Order Form has an initial term specified in the Order Form (typically 12 months). After the initial term, the Order Form continues on a rolling monthly basis and either of us can end it with 60 days written notice.

Either of us can end an Order Form immediately if the other commits a serious breach and does not fix it within 14 days of being notified. Without limiting what may constitute a serious breach, the following are examples: non-payment of fees for 60 days or more; listing the Property with a competing agent or Platform in breach of the exclusivity provisions; failure to maintain insurance as required by section 4; a material breach of the owner's warranty regarding the right to let the Property; and any act of fraud, dishonesty, or wilful misconduct by either party.

If you have more than one Order Form with us, ending one does not affect any other.

Why this section exists. A reasonable initial commitment gives us time to demonstrate results. After that, you stay because the service works, not because a contract traps you.

10. What happens when it ends

We are entitled to fees on any revenue earned up to the end date, including forward bookings made during the term where the guest completes their stay.

We will help you transition management of your Property, including handing back access credentials and any owner data we hold on your behalf. We will provide copies of photographs and listing content as described in section 8. We will cooperate reasonably to ensure a smooth handover and minimise disruption to guests with existing bookings.

Why this section exists. Clean exits. No hostage-taking of data, content, or access.

11. If you sell the Property

If you sell or transfer ownership of the Property covered by an Order Form, the Order Form terminates automatically on the date of completion or transfer. Please give us at least 30 days notice where possible so we can manage the transition.

We are entitled to fees on any bookings made before the termination date where the guest completes their stay. If the owner or the new owner cancels a booking that was made during the term, no fees are due on that booking. If the new owner continues to let the Property (whether directly or through another agent), we are entitled to fees on all forward bookings made during the term that are honoured.

If the new owner wishes to use our services, they are welcome to sign a new Order Form.

Why this section exists. Fair treatment on property sales. We earn on bookings we made. You do not owe us anything on bookings that get cancelled.

12. Confidentiality

We keep your information confidential. You keep ours confidential. This does not apply to information that is already public or required to be disclosed by law. This obligation survives for 2 years after termination.

Why this section exists. Mutual trust. Neither side shares the other's business information.

13. Liability

We do not exclude liability for death or personal injury caused by negligence, fraud, or anything else the law does not allow us to exclude.

Beyond that, our total liability under any Order Form is capped at the total fees paid under that Order Form in the 12 months before the claim. Neither of us is liable for indirect losses, lost profits, or lost savings.

Your indemnity. You agree to indemnify us and keep us indemnified against any losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with: the condition of the Property (including any claim by a guest or third party for personal injury, death, or property damage); any breach of your warranty regarding the right to let the Property; your failure to maintain adequate insurance as required by section 4; your negligence or the negligence of anyone acting on your behalf (other than us) in relation to the Property; any breach by you of applicable laws, regulations, licence conditions, or planning requirements relating to the Property or its short term letting; and any other act or omission by you or anyone acting on your behalf (other than us) in relation to the Property. This indemnity does not apply to the extent that the loss or claim is caused by our negligence or breach of these terms.

Why this section exists. Fair risk allocation. Our liability is proportionate to what you pay us. The indemnity ensures that claims arising from the property's condition or the owner's obligations sit with the owner, not the agent.

14. General

Changes. We may need to update these terms from time to time to reflect changes in how we operate, the platforms we work with, or the law. We will give you at least 60 days written notice of any material changes and explain what is changing and why. If a change materially affects your Order Form and you do not agree with it, you can terminate your Order Form(s) during the notice period without penalty.

Assignment.Neither of us can assign without the other's consent, except that we may assign to a group company or a successor on a reorganisation or sale of the business.

Notices. By email to the addresses in your Order Form. Deemed received the next business day.

Force majeure. Neither party is liable for failure to perform obligations caused by events beyond their reasonable control, including (without limitation) pandemic, natural disaster, government action, or interruption to utility or platform services.

Governing law. These terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction.

Why this section exists. Standard commercial provisions. Nothing unusual here.

15. Contact

The Cotswold Events Company Ltd trading as Lakeside Curated
Company number: 10022251
hello@lakesidecurated.uk
lakesidecurated.uk